Returns & Exchanges

Your satisfaction matters — here's how returns and exchanges work with MASSOUD Direct.

• Report any damaged, missing, or incorrect items within 48 hours of delivery.
• Unopened, unused goods in their original packaging can be returned or exchanged within 7 days of delivery.
• Perishable and food-service items are covered only if defective on arrival.
• Contact our Customer Service team to arrange pickup and confirm your refund or exchange.

Questions about a specific order? Reach us on our Contact Us page.